Effective Date: February 2, 2023
Introduction
Pinetop Studio Suites (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, or staying at our property.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing address
- Reservation information
- Payment information required to process reservations
- Communications and inquiries submitted to us
We may also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
How We Use Information
We use information we collect to:
- Process and manage reservations
- Provide guest services and support
- Communicate regarding reservations and stays
- Send reservation confirmations and updates
- Respond to guest inquiries
- Improve website functionality and security
- Comply with legal and regulatory requirements
SMS Communications
Guests may choose to receive SMS communications related to their reservation and stay.
SMS messages may include:
- Reservation confirmations
- Check-in instructions
- Room assignment information
- Room access and door lock codes
- Property updates and notifications
- Guest service communications
- Check-out reminders
- Billing notifications
- Responses to guest inquiries
Message frequency varies based on reservation activity and guest interactions.
Consent to receive SMS messages is not a condition of booking accommodations or receiving services.
Guests may opt in during the reservation process, through our website, or by otherwise providing consent directly to the hotel.
Guests may opt out of SMS communications at any time by replying STOP. Upon receipt of a STOP request, SMS communications are automatically discontinued.
For assistance, reply HELP or contact the hotel directly.
Message and data rates may apply according to your mobile carrier’s plan.
Mobile opt-in information and SMS consent are never shared with third parties or affiliates for marketing purposes.
Information Sharing
Pinetop Studio Suites does not sell, rent, lease, or trade personal information to third parties.
Information may be shared only when necessary to:
- Process reservations and payments
- Provide requested services
- Comply with legal obligations
- Protect the rights, safety, and security of guests, staff, and property
Service providers may receive limited information necessary to perform services on our behalf.
Cookies
Our website may use cookies and similar technologies to improve website functionality, enhance security, and improve the guest experience.
Users may disable cookies through their browser settings, although some website features may not function properly.
Third-Party Services
Our website may contain links to third-party websites or booking services. We are not responsible for the privacy practices of those third parties and encourage users to review their privacy policies.
Data Retention
We retain personal information only as long as reasonably necessary for reservation management, guest services, legal compliance, accounting requirements, security purposes, and fraud prevention.
When information is no longer required, it is securely deleted or anonymized where practical.
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request:
- Access to personal information we maintain
- Correction of inaccurate information
- Deletion of information not required for legal or operational purposes
To make such a request, please contact us using the information below.
Contact Information
Pinetop Studio Suites
1202 E White Mountain Blvd
Pinetop, AZ 85935
Phone: 928-367-3161
Email: pss.mgr@pinetopstudiosuites.com
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
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